TERMS OF USE

1) General Terms of Use for www.yoghcosmetics.com

1.1) Please read these General Terms ("Terms") carefully, under which we provide you with the use of this website www.yoghcosmetics.com ("Website"). These Terms constitute a binding agreement between Laska ot Prirodata EOOD and you as a user of the services offered on www.yoghcosmetics.com. By loading the information on the homepage/navigating to an internal page/clicking an active link on the website, you agree to and are obliged to comply with these Terms.

1.2) The General Terms are always available on www.yoghcosmetics.com, and Laska ot Prirodata EOOD has the right to amend and supplement them at any time without prior notice.

Access to the services provided on www.yoghcosmetics.com

1.3) Access to www.yoghcosmetics.com is organized in such a way that allows you to be informed about our products and their characteristics, prices, and delivery conditions without providing information about your identity.

When you wish to place an order for delivery of YOGH® products, you can choose whether to make a one-time order without registration or to create your individual customer profile. To place a one-time order or register a customer profile, you must be an adult and provide accurate and up-to-date information about your identity.

1.4) If you do not wish to be bound by these Terms, please do not use the Website.

2) About Us

2.1) The website www.yoghcosmetics.com is owned by Laska ot Prirodata EOOD ("We/Our"), UIC/ VAT registration BG203801471, with its registered office at Chomakovtsi Village 5989, Sedemdeseta Street №2A.

The YOGH® products are manufactured by Laska ot Prirodata EOOD, which is the responsible entity registered in the EU Commission’s Cosmetic Products Notification Portal (CPNP) according to Regulation №1223/2009 of the European Parliament and Council from November 30, 2009, on cosmetic products.

2.2) If you have any questions, complaints, or comments regarding this Website, you can contact us via email at hello@yoghcosmetics.com or by mail at Chomakovtsi Village 5989, Sedemdeseta Street №2A.

3) Purchasing Products on the Website

3.1) To order a product on the Website, you must follow the ordering procedure on the respective product page.

3.2) Information about product prices, payment methods, and delivery details are provided on the Website. The price of each product is the current price at the time and date of your order. The price listed on the Website includes VAT but does not include delivery charges to your address.

3.3) You agree that the information you provide to us for purchasing products from our Website is accurate and truthful; that the credit or debit card you use for payment on our Website is your own; that the credit or debit card you use for payment on this Website has sufficient funds to cover the value of the products you order on our Website. We reserve the right to request validation of your credit or debit card from the issuing institution before delivering the ordered products.

3.4) Vouchers or discount codes cannot be used for items that are on promotion or during a sale period.

4) Order and Responsibility

4.1) Order Acceptance

Our Website offers the option to place an order for YOGH® products in two ways: (1) via a one-time order form, and (2) via an order through a registered customer profile. During the ordering process, you will be able to view the products you are purchasing and their prices, and enter your name, email, phone number, address, postal code, preferred payment method, and delivery method.

By clicking the "Confirm my order" button, you complete your order and enter into a contract with Laska ot Prirodata EOOD for the sale of the ordered items, agreeing to pay the corresponding price. Our system will automatically generate a confirmation of the contract conclusion to the email address you provided.

Laska ot Prirodata EOOD reserves the right to refuse to fulfill an order placed by you. We will confirm the acceptance of your order via email to the address you provided when placing the order.

4.2) Prices and Payment Methods

All prices announced on the website are in Bulgarian leva, including VAT. For the convenience of our customers, we may also display prices in other currencies.

Laska ot Prirodata EOOD accepts payments in Bulgarian leva via one of the following methods: (1) cash on delivery – the price is paid to the courier upon delivery; (2) via bank transfer to Laska ot Prirodata EOOD's account; (3) via card payment through the EasyPay system during the order process. By choosing to pay via bank transfer or card, you agree that Laska ot Prirodata EOOD will receive advance payment for the products you ordered.

The product prices do not include delivery costs.

4.3) Delivery and Receipt of Products

Your order will be delivered by Speedy courier to the address you provided within 7 working days from the date of the order. The website www.yoghcosmetics.com does not accept orders with delivery addresses outside Bulgaria, and deliveries are not made outside Bulgaria.

If delivery fails due to your fault (e.g., you are not at the specified address or do not answer the courier's calls at the scheduled time), your order will be returned to us, and you will be notified promptly via email. All costs for re-delivery will be at your expense.

4.4) Order Cancellation and Return of Purchased Products

You can return the purchased products within 14 days of delivery, under the following conditions: (1) the product is in its original packaging; (2) the product is free from stains or signs of use and has not been used; (3) the product is accompanied by the original document with which you received the order; (4) the return shipping costs are at your expense.

To cancel the contract, you must send us a notification via email and return the products no later than 14 days from the date you notified us of your cancellation. After receiving the returned products and verifying their condition, we will refund the amount covering the value of the returned products.

Cash amounts paid upon delivery will be refunded by bank transfer to your personal account within 14 days from the date you notified us of the cancellation. All amounts paid by debit/credit card will be refunded to the card account from which the payment was made. If you have not specified in the cancellation notification that you have covered the return costs, we will deduct the shipping costs from the refund.

You can exchange the products for others, or we can refund their value if you do not want an exchange. We will refund the value of the products excluding the delivery cost.

5) Limitations of Liability and Security

5.1) The responsibility for any actions made on behalf of a registered user using their username and password rests with the person whose details are provided in the customer profile. Laska ot Prirodata EOOD is not responsible for unauthorized use of your customer profile by third parties.

You are fully responsible for the use and protection of the confidentiality of your username and password, which you obtain from our Website or choose to use on our Website. You should not share them or transfer them to third parties. You should notify us immediately if they are used without your permission or if you notice any security breaches on our Website.

5.2) Laska ot Prirodata EOOD reserves the right to refuse service to a customer who has provided false or inaccurate personal information and to delete their profile without notice. Laska ot Prirodata EOOD reserves the right to refuse to fulfill a subsequent order from a customer who has exercised their right to cancel an order more than once.

5.3) The content and services provided on our Website are provided "as available." We do not give any guarantees (express or implied) regarding our Website, including, but not limited to, advice, recommendations, and statements made by advertisers on the Website or through it.

5.4) We accept no responsibility for any damage to your computer system or data loss resulting from your use of our Website. We do not guarantee that materials available for download from the Website will be free of viruses and/or other harmful code. The responsibility is yours to implement necessary protective measures and antivirus checks to meet your requirements for uploaded and downloaded data. It is your responsibility to ensure the compatibility of your computer system and the availability of the necessary technical specifications needed to use our Website.

6) Resale of YOGH® Products

6.1) All products available on our Website are intended for personal, individual use only. You may not sell or resell any of these products.

6.2) We reserve the right to cancel or reduce the size of any order that we believe violates our Terms.

7) Protection of Personal Data

To process and fulfill your order, we need the following information about you:

  • Full name
  • Email
  • Contact phone number
  • Accurate delivery address

Laska ot Prirodata EOOD processes your personal data in accordance with the requirements of the Personal Data Protection Act and takes the necessary measures to protect it. Your personal data will only be used to provide the service you have requested.

By filling out the order or registration form, you agree to Laska ot Prirodata EOOD processing your personal data for order fulfillment, including establishing direct contact with you in case of questions regarding the order or delivery, as well as for improving the service on www.yoghcosmetics.com. Your data will not be edited, shared in any form with third parties, or used for purposes other than those described without your explicit prior consent, except when required by law.

7.1) It is your responsibility to provide us with accurate and complete personal information and registration details for the fulfillment of your order, including your name, correct address, and other contact information.

7.2) It is your responsibility to read our Privacy Policy, which contains important information about the use of your personal data and your privacy rights.

7.3) If you wish to modify or review your personal information left on the Website, please send us an email at: hello@yoghcosmetics.com

8) Intellectual Property

8.1) The domain yoghcosmetics.com, text and visual content on the site, the YOGH® trademark, packaging design, and the formula content of YOGH® products are the exclusive property of Laska ot Prirodata EOOD. Any use of the aforementioned intellectual property can only be made with the prior written consent of Laska ot Prirodata EOOD.

YOGH® is a registered trademark of Laska ot Prirodata EOOD.

8.2) Your use of our Website and its content does not grant you any rights to our intellectual property, including but not limited to our trademarks, logo, graphic design, photography, animation, video, text, or third-party intellectual property on our Website and its content.

8.3) You do not have the right to copy, reproduce, download, publish, re-publish, transmit, broadcast, use for commercial purposes, edit, communicate with the public, or distribute in any way the services, webpages, and materials on our Website or the computer code of elements of this site, except for your personal and individual use.

8.4) Any use other than as mentioned above can only be undertaken with our prior written permission.

9) Linking to the Website and Cookie Policy

9.1) You may link to our Website under the following conditions: (1) The link is to the homepage of the Website only; (2) You do not remove or obscure ads, intellectual property conditions, or other Terms of the Website; You notify us about such linking by emailing us at hello@yoghcosmetics.com; and You immediately cease linking to our Website if we ask you to do so.

9.2) Cookie Policy

To make this site work properly, we sometimes store small data files on your device called cookies. Most websites use this method. Cookies are small text files that are saved on your computer or mobile device when you visit a website. They allow the website to remember your actions and preferences (such as username, language, font size, and other display settings) for a certain period, so you don't have to enter them every time you visit the site or navigate from one page to another.

Types of cookies we use:

  • Session Cookies: These cookies allow us to recognize you during a single visit to the website, so any customizations or changes you make on one page are remembered on other pages of the site. These cookies are temporary and expire when you close your browser or leave the site.

  • Persistent Cookies: These cookies remain on your computer for a set period after your user session ends, allowing the site to remember preferences and actions when you revisit.

  • Third-Party Cookies: This site uses cookies to track site performance and ads based on demographic characteristics, interests, session duration, visited pages, etc. We use Google Analytics, a web analysis service offered by Google, Inc.

9.3) This information is used solely for statistical purposes, to identify broken links or software errors, and to improve the content of the Website. No information is shared with third parties.

The information related to cookies does not identify your personal identity but may include your IP address and/or the domain of the computer you are using. Please be aware that this information may also identify your workplace or internet service provider.

How to control cookies?

You can control and/or delete cookies at any time – for more information, visit AllAboutCookies.org. You can delete all cookies saved on your computer and set your browser to block them. However, if you do this, you may need to adjust some settings each time you visit a website, and some services and features may not work properly.

10) Your Use of the Website

10.1) By using our Website, you agree not to: (1) use the Website in any way that promotes, enables, or performs criminal activities; damage, interrupt, and/or reduce the functionality of the Website; (2) use the Website for anything other than personal, individual purposes; send via email, transmit, or distribute any content that is obscene, offensive, threatening, defamatory, or infringes on our intellectual property rights, or harms or threatens any individual or group on the basis of religion, sex, sexual orientation, ethnicity, age, or disability; (3) advertise third-party products or your own products or services, including sending spam emails; (4) transfer files containing viruses, trojans, or other harmful programs; (5) attempt to access other users’ profiles or breach security measures on the Website.

10.2) We reserve the right to limit your access to our Website or to block it entirely at any time without prior notice at our discretion if we reasonably believe you have violated any of the above restrictions.

10.3) You confirm that you will comply with the restrictions for using the Website as outlined in these Terms, and that you have the right to use any material you post on our Website and have obtained all necessary licenses and permissions.

10.4) You agree to indemnify us for any claims, losses, or damages (including legal fees) arising from your use of the Website, including any violation or suspected violation of these Terms, or your violation of the law or the rights of third parties.